We will verify your insurance coverage prior to your first appointment to determine if you have a deductible (and if it has been met), co-pay or co-insurance, and to obtain pre-certification if necessary.

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You will be expected to make a payment each visit to cover your deductible (if you have one and it hasn’t been met), your co-pay, or your co-insurance.

Eric McGlone is the Clinical Director and would be happy to field calls concerning the physical therapy care you are receiving. He can be reached at 304-525-4445. If you need immediate attention, you may call our office administrator, Terri Kilgore, at the same number.

It depends on what your question pertains to:

Clinical questions: Eric McGlone

Billing questions: Karen L

Scheduling questions: Front Desk staff

Phone: 304-525-4445

Fax: 304-529-7449

We accept Visa, MasterCard, American Express and Discover.

Most health insurance carriers do cover physical therapy benefits though there are some that do not. We will call to verify your insurance prior to your first appointment if we have the necessary information. At your first appointment we can explain your insurance benefits with regards to physical therapy and help you understand what your payment responsibilities will be.

Yes, you may call your therapist at 304-525-4445. Frequently our therapists are with other patients so you will have to leave a message but we will get back to you as soon as possible. We prefer our patients call if they have questions because it can have an effect on your treatment effectiveness.

Should you get behind in your payments, we would like to help you get back on track. Call (304) 525-4445 and ask for Diane at extension 133.

Should you have an insurance billing problem, we will do our best to help resolve it. Call (304) 525-4445 and ask for Karen L at extension 132

We are in network with most major insurance plans. However, there are a few insurances that we are out of network with, which will usually increase your payment responsibility. If you have a question about participation, please give us a call at (304)-525-4445 or call the customer service number on your insurance card.

Each insurance company has its own rules. You should call your insurance company (using the customer service telephone number located on your insurance card) or review your plan document to answer any question you have regarding your specific coverage for Physical Therapy. We verify your coverage with your insurance company prior to your first visit, so if we encounter any unusual stipulations, we will notify you as soon as possible.

By law, your insurance company (including your workers compensation claim manager) can request and obtain copies of your medical records, mainly to review for medical necessity before paying the claim. Your referring doctor may also request your records, or a letter, report, or update on your progress.

Your medical records are available to you and anyone you designate in writing. The Physical Therapist will keep records of every physical therapy visit and communicate with your referring physician regarding the findings, treatment plan, and goals of treatment. As you might imagine, your chart may generate a lot of paperwork so there will be a minimal cost in obtaining your records. It is best to request your records upon completion of your care, and you will need to sign a release form allowing us to copy your records. It is our responsibility to make you aware of your privacy rights regarding your medical information. Please review our Notice of Privacy Practices for more information about your privacy rights.

Most patients are seen two to three times per week, but some may need to come more or less often depending on the severity of their condition. Also, the total duration of your therapy will depend on your particular circumstance. The more committed you are to your recovery, the more likely you are to get well faster. Attending all of your scheduled sessions and performing your exercises at home will help speed your recovery time.

Everyone must become a part of his or her healing process, so your homework will consist of a Home Exercise Program (HEP), which is used to speed your recovery and maximize your physical therapy visits. Since you need to participate in your exercise program more than just a few times a week, you may be asked to exercise every day. This maintains the gains achieved during your visit and will improve your results.

We ask that you arrive fifteen minutes prior to your first appointment to complete the paperwork. Some paperwork can be retrieved from our forms page which is under the Contact tab on the website (click here). The evaluation will require approximately 60-90 minutes. Follow up visits will require approximately 40-60 minutes. Wear comfortable clothing that is loose and does not confine you or your movement. If you have a leg or ankle problem wearing shorts will make evaluation and treatment easier. We provide shorts for your convenience.

The Physical Therapist will review the physical therapy referral if one was given to you by a physician. Then they will ask you a series of questions about the history of your injury or problem. The physical exam portion can vary greatly depending on the particular condition or area of the body involved but typically involves range of motion, strength, walking ability, and flexibility.

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The final piece of the first appointment will involve teaching an exercise program that will be performed at home. Future need and frequency of follow-up appointments will be determined after the evaluation is complete.

The state of West Virginia does not require you to have a doctor’s referral before having physical therapy. However, many insurance companies do require a referral before they will pay the portion of the bill that they cover. We recommend that you contact your insurance carrier before treatment to make sure. HPT also requires you to have a referral if you are seeing us due to an auto accident or a work-related injury.

Physical Therapy is a non-surgical approach to restore, maintain and promote overall health. It can help restore function, muscle balance, and good spinal alignment, as well as relieve pain and improve joint mobility. Physical Therapy, as defined by the American Physical Therapy Association, is a Licensed Profession and is practiced by a Licensed Physical Therapist. To earn a license you must graduate from an accredited Physical Therapy Program and then successfully pass a licensing exam. Accredited programs are Master and Clinical Doctorate based.

HPT is locally owned by a Physical Therapist. She has owned this business since 1982. Through the years, she and HPT have supported the community in various ways, including sponsorship of the annual Healthy Huntington Marathon, the Marshall Artist Series, and Marshall Thundering Herd sports. HPT has also been a Partner in Education with both Chesapeake High School (Chesapeake, OH) and Huntington High School (Huntington, WV).

All of our therapists are licensed to practice physical therapy in the state of West Virginia. Many of our therapists have graduated with their Doctorate in Physical Therapy. We require our therapists to participate in continuing education courses in their specialized area of practice. Specialties include foot/ankle, shoulder, knee, hand therapy, and rehab for many neurological disorders including stroke and Parkinson’s.

➤ Physical Therapy

➤ Certified Hand Therapy

➤ Custom Splint Fabrication

➤ McKenzie Evaluation and Treatment

➤ Work Hardening and Work Conditioning

➤ Work Simulation

➤ Functional Capacity Evaluations

➤ Pre-Employment Placement Screening

➤ Job Site Evaluations

➤ Job Description Development

➤ ADA-Compliant Ergonomic Work Evaluations

➤ Custom Brace Measurement

Our clinical staff consists of:

5 Physical Therapists

5 Physical Therapy Assistants​

1 Aide.

Click here to get to our clinical staff bios.

HPT Physical Therapy Specialists is an outpatient provider of Physical Therapy Services. We treat individuals of all ages who experience orthopedic problems, including problems involving muscles, bones, and joints. We also treat high level neurological patients who wish to function more independently in their environment.

PT – Physical Therapist

PTA – Physical Therapist Assistant

DPT – Doctor of Physical Therapy

OCS – Orthopedic Clinical Specialist

CHT – Certified Hand Therapist

CMDT – Certified in Mechanical Diagnosis and Therapy (McKenzie Certified)

ATC – Athletic Trainer, Certified

CSCS – Certified Strength and Conditioning Specialist